High Fidelity Designs
Focusing On The Customer
Given that Hygea is a two-sided marketplace, both customer and cleaner experience needs to be considered. I prioritised and focused the experience for customers. Given that they are the ones paying for the service and the ones that initiate the cleaning process, it's important to make their experience as frictionless as possible. This meant focusing prompts around booking a cleaner. I also delayed account creation for them until they are ready to confirm a booking. This removes friction and reducing the time in which customers experience value within the product.
Making Booking Fun
The client wanted the app to very approachable and fun. Given that users may have hesitations around inviting cleaners to their house, this approach would help users feel more comfortable. I achieved this look and feel with a vibrant blue and fun illustrations.
A Clear Status
It was very important to make sure that customers have no confusion around the status of their booking. Whether it was pending, scheduled, completed or disputed. I made these status quickly visible with the use of distinct colours for the booking statuses.
Easy Sign Up
To ensure that cleaners listed on Hygea meet all requirements, there is quite a lot of information that needs to be provided by them. I made sure to include things that would make this process as easy as possible. I included a screen prior to the cleaner sign up flow that lists what information prospective cleaners need in order to sign up. This ensures that they can complete it all at once and all removes uncertainty from users whether or not they meet the requirements. Using a progress indicator also communicates how many steps there are and encourages them to complete each step.